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We’re Hiring:
Customer Experience Specialist

• London, UK
• May 15,2025
• 2 slots left

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work closely with product, design, and support teams to improve the overall customer journey.
• Collect and relay feedback to help shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

What We’re Looking For

• 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
• Excellent communication skills – both written and verbal.
• A calm, empathetic mindset and problem-solving instincts.
• Comfortable using modern tools like Intercom, Notion, Slack, and more.
• Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

• Work with a passionate, remote-first team.
• Have a real impact on user happiness and retention.
• Grow with a company that values feedback, empathy, and transparency.
• Enjoy a supportive environment where your voice matters.

Ready to Apply?

If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!

Perks and benefits

• 
  Above-market pay
• 
  Flexible time off
• 
  Team retreats
• 
  Wellness stipend

• 
  Premium healthcare
• 
  Free lunch, always
• 
  Top gear setup
• 
  Monthly team fun

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Job Overview

• Position:
  Customer Experience Specialist
• Type:
  Full-time
• Team:
  Support & Success
• Location:
  London, UK
• Salary:
  $68,000 – $92,000 USD/year
• Posted:
  May 15, 2025

Ready to Apply?

Send your CV + a short note to:

careers@yourcompany.com

Or Apply Now

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